Shipping policy

Our products are shipped internationally, and delivery time may vary depending on the destination country. In most cases, orders may take approximately 14 business days or longer to arrive, depending on each country’s postal and customs process.

If your order arrives damaged, please contact us as soon as possible. Kindly provide your Order ID and attach clear photos of the damaged product and packaging so that our team can review the case and assist you with a refund or appropriate resolution.

We appreciate your understanding and patience, and we are committed to ensuring that you receive your order in good condition. Should you have any questions, please feel free to contact us. Email: support@nallife.com